Amazon Hiring HR Contact Center Associate | Work From Home | Freshers & Experienced Can Apply
About Amazon
Amazon continues to operate with the mindset that “every day is Day One.” As a company driven by innovation and excellence, Amazon is focused on becoming Earth’s Best Employer. The MyHR Live Support team plays a crucial role in achieving this mission by supporting the needs of over 1.5 million employees globally.
The team specializes in real-time employee support, covering various HR functions such as leave management, relocation, benefits, offboarding, pay queries, and more. By delivering fast, empathetic, and knowledgeable service, they ensure Amazon employees receive world-class HR assistance 24/7.
Table of Contents
- Job Role
- Job Description
- Key Responsibilities
- Who Can Apply?
- Preferred Qualifications
- How to Apply?
- Glassdoor Salary Estimate
- Join Our Telegram & WhatsApp Channels
Job Role: HR Contact Center Associate
Job Type: Remote (Work From Home)
Experience Required: 0–10 Years
Education: Bachelor’s/Master’s Degree
Shift: Rotational, including night shifts and weekends
Internet Requirement: 50–100 Mbps stable connection required before joining
Job Description
Amazon is looking for dynamic individuals to join its MyHR Live Support team as HR Contact Center Associates. This role is focused on handling live HR queries via phone and chat, ensuring timely and accurate resolutions for employees across the globe.
As an HR Contact Center Associate, you’ll be responsible for addressing real-time issues, providing guidance on HR policies, and supporting employees during urgent situations. This position requires high emotional intelligence, professionalism, and the ability to multitask in a high-volume, fast-paced environment.
Key Responsibilities
- Handle live HR queries via phone or chat with efficiency and empathy
- Use SOPs, internal documents, and HR resources to resolve queries
- Escalate issues that require further investigation or specialized handling
- Build rapport and trust through professional and empathetic communication
- Support employees during time-sensitive or urgent matters
- Maintain strict confidentiality of employee data and sensitive issues
- Meet performance metrics like first-contact resolution and satisfaction scores
- Adapt to schedule rotations including night shifts, weekends, and holidays
- Collaborate with internal teams to improve support processes
Who Can Apply?
Eligibility Criteria:
- Bachelor’s or Master’s degree from any discipline
- 0 to 10 years of relevant experience in HR, customer support, or contact center roles
- Fluent spoken and written English (minimum 85% proficiency)
- Flexible to work 24/7 shifts and adapt to changes in work patterns
- Must have a stable internet connection (50–100 Mbps) before onboarding
Preferred Qualifications
- 5+ years of experience in HR support or customer service
- Familiarity with U.S. federal and state leave/disability laws
- Knowledge of HR processes, policies, and employee lifecycle management
- Strong analytical and multitasking skills
- Excellent empathy, communication, and conflict resolution skills
- Proven ability to maintain confidentiality in handling sensitive matters
- Experience working in fast-paced contact center environments
How to Apply?
Interested candidates can apply directly from below link :
👉 Click Here to Apply
Glassdoor Salary Estimate
As per Glassdoor, the estimated salary for an HR Contact Center Associate at Amazon India ranges between ₹3.6 LPA to ₹5.5 LPA, depending on the candidate’s experience and qualifications. Actual compensation may vary based on role location and negotiation.
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